CodeOne provides a top-quality service.

As solutions have become standardised, what makes one company stand out from the rest is the level of service. Our service includes technical consultancy to ensure that the most suitable solution is designed for each situation (equipment and software), training for end users, technical/maintenance assistance, process support and monitoring (with possible corrections, alterations or upgrades).

Help Desk

CodeOne has a Help Desk Service designed to provide support and resolve after-sales technical problems. The team on the desk is qualified to analyse and resolve each reported problem. When a user contacts the Help Desk, a support request is logged, which includes the customer’s name and the nature of the problem. 
 Using complementary tools (knowledge base, remote control software, etc.), the Help Desk team tries to solve the problem together with the user.

If this is successful, the support request is closed. If this is not possible, a request to collect the equipment for further examination and repair at the repair lab is automatically generated, or, if the customer prefers, an on-site repair by trained technicians at the customer’s location can be scheduled.

This service is available Monday to Friday, from 09.00 to 12.30 and from 14.00 to 18.30. We also have extended support packages available if required. 
Please contact our Sales Department.